The leading measure of burnout
Christina Maslach, Susan E. Jackson, Michael P. Leiter, Wilmar B. Schaufeli, & Richard L. Schwab
Manual
License to Use
Translations
AWS/MBI Online Survey
Sample Items
Recognized for more than a decade as the leading measure of burnout, the Maslach Burnout Inventory (MBI) incorporates the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:
- Emotional exhaustion measures feelings of being emotionally overextended and exhausted by one's work
- Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction
- Personal accomplishment measures feelings of competence and successful achievement in one's work
The MBI is an invaluable tool for:
- Assess professional burnout in human service, education, business, and government professions
- Assessing and validating the three-dimensional structure of burnout
- Understand the nature of burnout for developing effective interventions
Forms include:
- MBI-Human Services Survey: The original measure that was designed for professionals in the human services.
- MBI-Educators Survey: An adaptation of the original measure for use with educators.
- MBI-General Survey: A new version of the MBI designed for use with workers in other occupations.
Maslach Burnout Inventory 3rd Edition Manual
The Third Edition Manual presents the developmental research for all three forms of the MBI, as well as the relevant psychometric data. It also reviews the status of current knowledge about burnout and discusses the most important directions for future research. The manual includes non-reproducible copies of all three forms: HSS, ES, and GS, however when a reproduction license or online survey is purchased, it is for a specific form of your choosing.
Manual
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License to Use - purchasing options
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- Translations
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Combined Maslach Burnout Inventory and Areas of Worklife Survey
The Areas of Worklife Survey (AWS) was created to assess employees' perceptions of qualities of worksettings that play a role in determining whether they experience work engagement or burnout. It is a companion piece to the Maslach Burnout Inventory. The AWS is a short questionnaire with demonstrated reliability and validity across a variety of occupational settings. It produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational settings. It applies to small workgroups or summary profiles across large organizations. Since the AWS is valuable when used in conjunction with the Maslach Burnout Inventory, the AWS web based administration can be purchased below in a web form that includes either the MBI General Survey Form (MBI-GS) or the MBI Human Services Survey Form (MBI-HSS) - you will select which form of the MBI you need. Get both the AWS and MBI for a single price on a single web form.
License to Use
| Mind Garden's Online Survey for the Combined AWS and MBI | |||||
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| 50 | $144.00 | |
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| 100 | $158.00 | |
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| 200 | $230.00 | |
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| 400 | $414.00 | |
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| 450 | $467.00 | |
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| 500 | $518.00 | |
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About Burnout
Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.
The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996
Key References for the MBI
Books
Leiter, M.P. & Maslach, C. (2005). Banishing Burnout: Six strategies for Improving your relationship with work. San Francisco, CA: Jossey-Bass.
Maslach, C. & Leiter, M.P. (1997). The Truth About Burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Articles
Leiter, M. P., & Maslach, C. (2005). A mediation model of job burnout. In Antoniou, A. S., & Cooper, C. L. (Eds.), Research companion to organizational health psychology (544-564). Elgar Publishing.
Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93, 498-512.
Maslach, C., Leiter, M. P., & Schaufeli, W. B. (2009). Measuring burnout. In C. L. Cooper & S. Cartwright (Eds.), The Oxford handbook of organizational well-being (86-108). Oxford UK: Oxford University Press.
Sample Survey Items and Directions:
General Survey Form (MBI-GS)
The purpose of this survey is to discover how staff members view their job, and their reactions to their work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | In my opinion, I am good at my job. |
| 3. | I doubt the significance of my work. |
Human Services Survey Form (MBI-HSS)
The purpose of this survey is to discover how various persons In the human services, or helping professionals view their job and the people with whom they work closely.
Because persons in a wide variety of occupations will answer this survey, it uses the term recipients to refer to the people for whom you provide your service, care, treatment, or instruction. When answering this survey please think of these people as recipients of the service you provide, even though you may use another term in your work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some recipients. |
Educators Survey Form (MBI-ES)
The purpose of this survey is to discover how educators view their job and the people with whom they work closely.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some students. |
Areas of Worklife Survey
Psychological Capital
State-Trait Anxiety Inventory